Order ​Replacements &
​Exchanges

One major challenge a client of mine faced in 2013 was processing replacement orders and exchanges​ for their customers on NetSuite, as out-of-the-box functionality was unavailable (and as of 2017, no such functionality still does not exist!). On the contrary, their front-end eCommerce platform was used to accommodate order replacement requests but with implications on their chart of accounts in NetSuite and inaccuracies to their item stock count.

Solution:
Build a separate custom Suitelet for both replacement orders & order exchanges: All item lines are picked up from an existing sales order (for replacements) or item receipts (for exchanges) and processes a new zero-value order.

Benefits:
- Cost of Stock account is impacted correctly
- General Lodger is not impacted as the order is 0.00
- Stock inventory is deducted correctly for the replacement item(s) during the fulfilment phase.
- All replacement orders are traceable via the customer record

​By implementing an order replacement feature on NetSuite, business users were able to raise product replacements seamlessly and without the use of any other system.