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Arif W-Browne
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Order ​Replacements &
​Exchanges


One major challenge a client of mine faced in 2013 was processing replacement orders and exchanges​ for their customers on NetSuite, as out-of-the-box functionality was unavailable (and as of 2017, no such functionality still does not exist!). On the contrary, their front-end eCommerce platform was used to accommodate order replacement requests but with implications on their chart of accounts in NetSuite and inaccuracies to their item stock count.

Solution:
Build a separate custom Suitelet for both replacement orders & order exchanges: All item lines are picked up from an existing sales order (for replacements) or item receipts (for exchanges) and processes a new zero-value order.

Benefits:
- Cost of Stock account is impacted correctly
- General Lodger is not impacted as the order is 0.00
- Stock inventory is deducted correctly for the replacement item(s) during the fulfilment phase.
- All replacement orders are traceable via the customer record
​By implementing an order replacement feature on NetSuite, business users were able to raise product replacements seamlessly and without the use of any other system.
  • Home
  • About
  • Integrations
    • EShop-Venda Integration
    • EShop-ChannelAdvisor Integration
    • SuiteTalk Integration
    • EShop-Magento Integration
    • SFTP-NetSuite Integration
  • NetSuite
    • eCommerce >
      • Order Exchanges
      • Gift Messaging
      • Real-time Search Engine
    • CRM >
      • CRM Report: Average Response Time
      • Case Incident Portal
    • Hacks & Tricks >
      • Permission Bypassing
      • Event Handling
      • Pop-up Windows
      • Saving Money on Licences
      • EXT-JS Library
    • Order to Cash >
      • CSV Requisition Import
    • NetSuite Re-implementation
    • System Audit
    • Migration Announcements
  • Contact me
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